Orange Telecoms Turbocharging Training for Rapid Market Response
Objective
Revolutionez and accelerated staff training for swift and agile responses to dynamic product and market changes.
Challenges
- Frequent Product and Market Changes: The need for regular launches of new products, promotions, and campaigns demanded a more agile and efficient training approach.
- Geographically Dispersed Staff: Staff members were distributed across the country, making in-person training logistically challenging and time-consuming.
- Slow Assessment Process: Manual paper assessments conducted before store openings led to slow marking and feedback processes, delaying staff readiness.
The Outcome
Reduced the learning period for staff to days.
Achieved a remarkable reduction in the time required for launches.
Enabled new staff to access recent micro-learning programs, eliminating the need for in-person training and streamlining the onboarding process.