Treating Customers Fairly (TCF) Principles

Treating Customers Fairly (TCF) Principles

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Course Description

This course will help you prepare for and comply with Treating Customers Fairly principles (TCF principles) of South Africa which ensure that the interests of customers are considered when financial products and services are offered to South African consumers.

There are six TCF Principles and regulated financial institutions are expected to demonstrate that these principles are part of their process when creating and offering financial products to customers. Financial institutions are furthermore expected to demonstrate that TCF Principles have been embedded in the entire life product cycle, from product design, distribution and marketing of financial products, customer services, customer complaints and handling of claims.

Recommended course duration - 1 day

Number of lessons - 1

Who can study TCF?

The TCF (‘treating customer fairly’) principles aim to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.

    Course Description

    This course will help you prepare for and comply with Treating Customers Fairly principles (TCF principles) of South Africa which ensure that the interests of customers are considered when financial products and services are offered to South African consumers.

    There are six TCF Principles and regulated financial institutions are expected to demonstrate that these principles are part of their process when creating and offering financial products to customers. Financial institutions are furthermore expected to demonstrate that TCF Principles have been embedded in the entire life product cycle, from product design, distribution and marketing of financial products, customer services, customer complaints and handling of claims.

    Recommended course duration - 1 day

    Number of lessons - 1

    Who can study TCF?

    The TCF (‘treating customer fairly’) principles aim to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.